Business Operations Specialist (Contract)

About Audi RED 

Welcome to Audi RED, a new and exciting opportunity to change the way partners work together. Audi RED is an organization founded on a true partnership between BIMM Management Group, a leading Toronto based digital and technology agency, and Audi, the automotive brand shaping the future of premium mobility. 

Audi RED aims to be the technology center of North America and eventually the globe for Audi’s digital experience ecosystem. It will be the center of excellence, innovation, design, and delivery. Built upon the foundation of a longstanding partnership, and a commitment to collective growth and success, Audi RED will be the bridge between agency and product, delivering the utmost in customer experience and service design through technologically driven solutions. 
 
Who we’re looking for  

We are open to candidate across Canada as this is a remote first opportunity, but preference will be given to local candidates within Toronto, Ontario. 

We’re looking for a highly organized Business Operations Specialist (on contract for 1 year, potential to extend) to support the execution of operational initiatives across Audi RED, with a focus on access management. Reporting to the Senior Operations Manager, this role provides reliable support to help ensure our processes and day-to-day activities run smoothly. You will serve as a key point of coordination among delivery teams, working with internal, client and partner stakeholders to support cross-functional collaboration. 

Key Responsibilities 
 
Access Management 

• Coordination and fulfillment of all system access requests from agency partners, clients and internal team members 
• Administration of Jira service portal to manage requests  
• Process alignment with key stakeholders on access topics 
• Maintenance of accurate and up to date documentation  
• Coordination of Quarterly Access Reviews 

Business Operations  

• Coordinate operational onboarding of new employees, including scheduling activities and supporting new team members through the entire onboarding process 
• Maintain onboarding and offboarding documentation 
• Administer internal tooling (e.g., SharePoint, Atlassian, Figma) 
• Coordinate with vendor and client Operations teams on shared topics (processes, access, onboarding/offboarding, tooling) 
• Provide project management support for internal initiatives, as required  
• Provide general administrative and coordination support to team members, as required 

Audit/Compliance Activities  

• Provide execution and coordination support to the Senior Operations Manager for certification and compliance initiatives (e.g., TISAX, ISO 27001), including: 
• Supporting evidence collection and tracking, documentation upkeep, and coordination of inputs across teams 
• Assisting with operational risk and policy review activities, including quarterly risk reviews and annual policy updates 
• Coordinating scheduled compliance activities such as annual Business Continuity testing and maintaining related documentation 

Requirements 

• 1–3 years of experience in an operations, project management, or similar role. 
• Strong organizational skills with the ability to manage multiple tasks and priorities simultaneously. 
• Ability to provide project management support to initiatives end-to-end, including planning, coordination, execution, and follow-through. 
• Excellent written and verbal communication skills. 
• Ability to work with a high degree of ownership and follow-through, proactively identifying gaps and ensuring tasks are completed. 
• Strong experience with team collaboration and project management tools (e.g., Jira, Confluence, Sharepoint, MS365). 
• Experience working within Jira service management, or a similar ticketing system. 
• Ability to create and maintain detailed process documentation. 
• Professional, service-oriented approach when working with internal stakeholders and external partners. 
• Ability to work effectively in a remote-first environment while supporting occasional in-office needs. 

What’s in it for you?  

• Work Life Balance: Paid vacation and additional shutdowns around holidays to allow us to reset and recharge so we come back better for our customers. 
• Benefits: We offer premium full health benefits so you get the coverage you need, as well as a work from home set up allowance to get you comfy.  
• Culture:  We’re passionate about working collaboratively, bonding through team events, and most importantly having fun. 
• We’re remote first, but love connecting and collaborating in-office. If you are an in-office creature, enjoy our beautiful shared office space in the heart of Downtown Toronto. 

Audi RED is committed to providing an environment that is inclusive and accessible. We are an equal opportunity employer and considers all applicants for employment without discrimination. Please let us know if accommodation for the recruitment/interview process is required and we will work with you to make sure your needs are met.